BrokenImage Tech Blog - General

Comcast CG814WG - PPTP VPN Stopped Working

nospam@example.com (Craig Eberly) — Thu, 13 Aug 2009 10:16:54 -0500

I had a few customers who had the comcast "home networking" package. This package included a Netgear CG814WG modem/router combo. As of late July 2009, a new firmware was pushed to these units that has disabled the VPN/pptp passthrough functionality.

After approximately 6 calls to Comcast and 3 tech visits, they replaced this unit with 2 different units; a cable modem and a seperate netgear router. PPTP VPN's started working immediately.

If you are having this issue, call Comcast and be persistant. STILL most of the techs don't know that this is an issue. I guess this shows you the lack of communication between support centers at this big company.

Outsourcing

nospam@example.com (Craig Eberly) — Mon, 11 May 2009 08:46:23 -0500

What happened to the good old days, when you would call up Dell, or whomever, you would go through about 15 voice prompts, and then get a technician with a very strong indian accent who said "Hello, this is Chad, how can I help you today?". Immediately, you would call BS, knowing that this guys name was not Chad.

Well, it seems that HP is going honest. I opened a chat window today on a broken printer, and below is what I got:

Thotreingam Inperiru Shimrei? WTF?

I used to complain that I'd get the indian guy named Steve, but compared to Thotreingam, I think I'd prefer them lying to me.

At least I was respectful, and addressed my awesome HP technician by name.

Volkswagen Sucks

nospam@example.com (Craig Eberly) — Wed, 15 Apr 2009 13:49:47 -0500

I have a 2004 Passat, and boy does that thing eat cash. Every time ya take it in, they want to do something. Took it in for inspection and they do $600 worth of repairs. (They wanted to do $900 in repairs)..

So here's the letter I wrote to them:

I dropped my passat off the evening of the 12th for an oil change and inspection. I called to check the status at 4:00PM and found that they just started on my car hooked it up to the emissions machine. (next time I'll be more specific that I don't want my vehicle to be the last one of the day) In the next 2 hours, they found, and completed over $500 worth of repairs (over $700 was recommended). It seems that every time we bring this vehicle in, it requires something.
Continue reading "Volkswagen Sucks"

Versa Technologies

nospam@example.com (Craig Eberly) — Sun, 12 Apr 2009 22:34:56 -0500

I suppose I have to give a link to my company, Versa Technologies. It is a local IT solution provider, concentration on remote backup solutions for businesses.

Most of the experiences on this blog will come from work being performed from Versa.