Comcast CG814WG - PPTP VPN Stopped Working

I had a few customers who had the comcast "home networking" package.  This package included a Netgear CG814WG modem/router combo.  As of late July 2009, a new firmware was pushed to these units that has disabled the VPN/pptp passthrough functionality.

After approximately 6 calls to Comcast and 3 tech visits, they replaced this unit with 2 different units; a cable modem and a seperate netgear router.  PPTP VPN's started working immediately.

If you are having this issue, call Comcast and be persistant.  STILL most of the techs don't know that this is an issue.  I guess this shows you the lack of communication between support centers at this big company.

Posted by Craig Eberly