Outsourcing

What happened to the good old days, when you would call up Dell, or whomever, you would go through about 15 voice prompts, and then get a technician with a very strong indian accent who said "Hello, this is Chad, how can I help you today?".    Immediately, you would call BS, knowing that this guys name was not Chad.

Well, it seems that HP is going honest.   I opened a chat window today on a broken printer, and below is what I got:

Thotreingam Inperiru Shimrei?  WTF? 

I used to complain that I'd get the indian guy named Steve, but compared to Thotreingam, I think I'd prefer them lying to me.

At least I was respectful, and addressed my awesome HP technician by name.

Posted by Craig Eberly